Support & contact
We introduce travellers and senders to each other — we do not transport, store, check, insure or pay for anything. For everything else, the support team is here.
contact@spare-bag.comAccount & sign-in
Verification emails, password resets, onboarding problems or closing your account.
Listings & contact requests
Questions about publishing, pausing or expiring a travel offer or send request, or about a contact request.
Safety & moderation
Report suspicious behaviour, prohibited items or a member you want reviewed. Use the report button on a listing where possible — it reaches the moderation team fastest.
What to include
- The email address you registered with — never your password.
- The listing or request link, if your question is about one.
- A short description of what you expected and what happened instead.
Support staff will never ask for your password, a verification code, or payment. Do not send bank details, identity documents or private contact data by email.
Before writing, the FAQ and the safety & prohibited items page answer most questions.